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That number will get even larger when contemplating how prospects speak socially about poor experiences. On average, customer service agents only ask for a buyer’s name 21{7929bc45455c0110b4cf7b63bfbf32a07ac7e27687962dee4779a482f17c1fe3} of the time. Almost 90{7929bc45455c0110b4cf7b63bfbf32a07ac7e27687962dee4779a482f17c1fe3} of customers report trusting an organization whose service they fee as “very good.” On the opposite hand, solely 16{7929bc45455c0110b4cf7b63bfbf32a07ac7e27687962dee4779a482f17c1fe3} of those who give an “inferior” rating trust firms to the same diploma. 65{7929bc45455c0110b4cf7b63bfbf32a07ac7e27687962dee4779a482f17c1fe3} of consumers mentioned they have changed to a unique model due to a poor experience.
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