Explore Travel + Leisure
The travel & leisure sector is populated by firms concerned in travel, tourism, hospitality, including eating places and leisure companies. Types of companies covered include travel agents, guided tour companies, online businesses together with entertainment, sports, and leisure exercise providers. EXL’s Travel & Leisure business has greater than a decade of expertise serving the business with global distributed operations within the US, Asia and Europe, helping firms in critical areas such as customer acquisition, buyer care, finance & accounting, and analytics. Our groups of more than 1,500 associates are licensed by the International Air Transport Association and have deep area experience throughout the main travel GDS platforms, including Sabre, Travelport and Amadeus. Travel and leisure corporations face a rising number of challenges, including disruptive new rivals, a severe global talent shortage, financial uncertainty, fickle customer loyalty and eroding brand fairness and elevated customer expectations.