Doing Options The Right Way

Guide to Selecting a New Business telephone System If you own a business, you may recognize your phone system as the business’ lifeline to customers, suppliers, and the rest of the world. It’s therefore imperative to have a telephone system that makes it possible to communicate efficiently within and beyond the organization. The wrong system may come with serious repercussions, such a breakdown in communication between you and your customers and suppliers. So how do you know what phone system is right for your business? The following tips may be of help: Plan for staff How many employees do you have at the moment. About how many do you think you’ll have in the next two to three years? It’s important to know how many employees are going to need phones now and in the near feature. It’s important that you choose a solution that will scale without difficulties if you expect your business to grow quickly. This is in order to avoid the high cost of switching in the event that the old system cannot scale properly.
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Decide on the features you require
A Quick Overlook of Systems – Your Cheatsheet
Which features are essential to your telecom needs? Do you need an auto-attendant feature to connect customers to the person they’re looking for? Do you also want conference calling and call forwarding functionality? What about voicemail-to-email functionality so you can receive transcripts of voice messages in your email? Have a talk with your staff members about the features they require most. Remember that some of those features may be unnecessary and will only serve to add up the cost. Choose telecommunications technology You will have to decide between a VoIP system and a PBX system. A PBX phone system utilizes a centralized piece of equipment that routes calls to the correct individual or department. They are more expensive to acquire and require experts to program them. Their key advantage is the fact that they scale well, as you’re only required to buy addition telephone handsets, which happen to be relatively cheap. VoIP phone systems do not use the centralized equipment used with PBX systems. They’re easier to use and are ideal for businesses with multiple locations. However, each handset is relatively pricey. When deciding between these two system, you’ll need to take into account your long-term staffing plans. On-premises vs. cloud/hosted systems Today, there’s quite a number of companies offering cloud/hosted telephone services. The advantage with using this solution is the low capital expenditure–you only need to buy IP phones as the rest of the hardware is handled by the telephone service provider. You’ll then have to pay a monthly subscription fee to access the services. The chief downside to this arrangement is that you have no control over the phone service so you’ll have to wait for the provider to fix any technical issues that may come up.